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You will need to contact TurboTax support on Monday for this problem. To get the correct year for the state return you are going to need the TurboTax 2016 desktop edition installed on your computer and download the Louisiana state program after installing the 2016 desktop software. TurboTax support should provide the 2016 installation file to you at no charge because of this problem and push the file to your download account.
You will need the 2016 tax data file from the online edition downloaded also.
To get the 2016 tax data file sign back onto your download account. When you land on the Welcome Home screen click on My TurboTax at the top of the screen. On the 2016 Timeline under the section Some things you can do: Click on Download .tax file.
Note - You may also want to download a new PDF from the 2016 Timeline that includes all forms and worksheets. Once this PDF is downloaded see if it also includes the 2015 state return or it may have the 2016 state return.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
You will need to contact TurboTax support on Monday for this problem. To get the correct year for the state return you are going to need the TurboTax 2016 desktop edition installed on your computer and download the Louisiana state program after installing the 2016 desktop software. TurboTax support should provide the 2016 installation file to you at no charge because of this problem and push the file to your download account.
You will need the 2016 tax data file from the online edition downloaded also.
To get the 2016 tax data file sign back onto your download account. When you land on the Welcome Home screen click on My TurboTax at the top of the screen. On the 2016 Timeline under the section Some things you can do: Click on Download .tax file.
Note - You may also want to download a new PDF from the 2016 Timeline that includes all forms and worksheets. Once this PDF is downloaded see if it also includes the 2015 state return or it may have the 2016 state return.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
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