You filed my 2020 return and said federal return was accepted but IRS does not have it?

[clamont427]

Please contact me with what I should do at xxxxxxxxxx@xxx.xxx.  IRS does not have my return.  Thank you!

[xmasbaby0]

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Sadly, the IRS refund site has been behaving erratically and has not always been reliable this year.   TurboTax has no control over this and cannot find out anything about your refund for you.

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of May 15, 2021, we had 300,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 15, 2021, we had 16.4 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

[DoninGA]

If you received an email from TurboTax indicating that the IRS accepted your federal tax return, then the IRS has the return.  The IRS informed TurboTax that they received the tax return otherwise you would have not received the email.

On the IRS website for the status of a federal tax refund you Must enter the exact information that is on your federal return.  Your Social Security number, the Filing Status and the whole dollar amount of the Federal tax refund (not the combined federal and state refund or the federal refund less the state taxes owed)

If you have entered the information correctly for the federal tax refund and the IRS website does not have any information, then you have will have to wait for the IRS to update the website.  Check once a week or once a day, it will eventually update.

[Ashsj]

I had the same issue where it says accepted for 2020and all that. So when I looked into it with the IRS I got a letter saying  they have no record of that return and on their end it hasn’t been filed. What now? How do I get an actual live person from turbo tax to talk to and fix this?

[fanfare]

@Ashsj 

Only you can fix it.

Print sign and mail a paper copy of your 2020 tax return to IRS.

See the IRS 1040 booklet for how to assemble a paper tax return and which tax documents to include.