You charged me $104.98 and I didn't even file my taxes thru you. I'd like you to credit back my money. I can't afford this.

[barbwro]

You charged me $104.98 and I didn't even file my taxes thru you. I'd like you to credit back my money. I can't afford this.

[VolvoGirl]

Did your turn reject?  What is the reject code or message?  We can help you fix it.  Or you can pint and mail it.  Only you can file your return.  The Online fees are to prepare the return whether you efile or print and mail.  So they don't give refunds for the online version.  

After you paid did you continue on to the very end, though the 3 steps and hit the big orange Transmit Returns Now button?  Or does When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

[DoninGA]

Why would you pay with a credit card for a product or service if you had no intent to use that product or service?

[DoninGA]

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax