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@z06vette2002.cn wrote:
With the irs not taking phone calls. Who can help with tax questions like whereis my refund? It's been 48 daysCan't get an appointment with local irs office cause you have to do it by phone. The wheres my refund thing just says my info must be wrong. Turbo taxi's refund tracker says no info. Calling turbo tax they just say the irs has my refund. What is going on?
TurboTax Support has no specific information about why a Federal refund is delayed. Once an efiled return has been accepted, they don't get any feedback from the IRS as it is being processed.
Double-check that your efiled returns were indeed accepted. If you used Online TurboTax, log in and go to the Tax Home and check the efile status.
Some people can find their refund info in the IRS tool; some can't.
That IRS webpage currently says (in the first yellow box) :
"Issues with Where’s My Refund
Currently the Where’s My Refund tool is telling some users, in error, that they have entered their information incorrectly. We (the IRS) are working to resolve this issue and will update this message once the issue is corrected."
Of course, you do need to be sure you are entering everything correctly.
You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954
Otherwise you can try phoning a live IRS agent. It's a matter of luck whether you get through to the IRS. Some people have said early in the morning is best, but it's likely just a matter of chance.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate Service can't/won't help you, ask them to transfer you to an an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
NOTE:
Also be aware that the IRS "Where's My Refund" system is not available every Monday from 12:00 am (Midnight) to 3:00 am Eastern Time (or longer). Since this is a Monday morning, wait and try again during the day. But it may still not find you, as the IRS admits on the WMR page.
You can see if the IRS Refund Hotline has any info: 800-829-1954, but it might have the same problem.
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