Why was my bank account auto-debited for
TurboTax fees?
When you filed your 2018
tax return, you chose the Refund
Processing Service (also known as pay-with-your-refund) which lets you deduct
your TurboTax fees from your IRS tax refund instead of paying them with a
credit or debit card.
Per the Refund Processing
Agreement, you authorized us to debit your bank account if your refund was
insufficient to cover your fees:
In addition, by clicking the
"I Agree" button below, you electronically sign and authorize Intuit
(through its third party processor) to debit the TurboTax Fees, Additional
Products and Services Purchased and any applicable sales tax from your bank
account number identified in the Agreement below, in the event that you do not
receive a tax refund that is sufficient to pay for them.
Before we debited your
account, you would have received 4 emails from us:
1. An email with instructions
to pay your TurboTax fees (minus the Refund Processing fee, if any) online
by a certain date.
2. Two
more followup emails asking that you either pay or request a deferment to
prevent the fees from being automatically debited from your bank account.
3. A
final email letting you know that we're debiting the fees (minus the
Refund Processing fee, if any) and that the auto-debit process cannot be
stopped.
You can also be
auto-debited if you signed up for Refund Processing and your refund is
sufficient, but the IRS is still holding your refund 36 days after your original
estimated refund date. In this case, you'll get the same email notifications
from us, except we will debit the Refund Processing fee (if any) in addition to
your other TurboTax fees.
Related Information:
·
What
if my federal refund isn't enough to cover my TurboTax fees?
