Why is my 2020 tax return not shown on my account and unavailable to download like my 2018-2019, 2021-2023 returns are?

[seanberlin]

I can confirm I filed it with Turbotax in 2020 - I have the email receipts from when I filed.

[xmasbaby0]

Did you use a different account for 2020?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...

[SteamTrain]

@seanberlin 

Yeah, the PDF for 2020 seems to be a recurring problem for others too, and you might need to call Customer Support.

I "Seem" to recall that there was a significant change that occurred AFTER the start of the filing season (Jan 2021), and it especially affected those who filed early......and that could have messed up the before/after PDF files.

Call Customer Support on a weekday to see what's up  (they may be clueless too).

What is the TurboTax phone number?