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Why is it not giving me an option to get the tax refund?

I am trying to get a tax advance refund but don’t see the option any where and getting mixed answers from the live help
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Why is it not giving me an option to get the tax refund?

No one in the user forum can see your information, so we do not know why you are not getting the advance.   Read through the information here:

 

https://turbotax.intuit.com/refund-advance

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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