Why I have not received my refund

[bluedeb · Accepted solution]

Were your returns accepted?  Once your returns are accepted, only the IRS & State will know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

[Bellman6]

I filed my income tax using turbo tax late Feb or early March on March 23 2020 I recieved a letter that it would take 60 days and so far I have heard nothing

[xmasbaby0]

@Bellman6 During the pandemic, the IRS shut down and sent many employees home for a couple of months.  If your return was under review, the clock stopped ticking on that "60 days" because there were no humans in the office to process your return--which had to be done by a person.  They are now back, and working their way through a huge backlog.  Keep watching the IRS refund site for information.  TurboTax will not know anything about it--TT gets no updates after you file.

Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

[tfell202]

state has been resolved but i have not recieved anything from federal

[LenaH]

A lot of taxpayers are in the same situation as you due to the IRS backlog right now. Although The IRS issues most refunds from e-filed returns in about 21 days, some returns take more time to review. In addition, the IRS is processing millions of returns, as well as stimulus checks, and they are doing everything they can to be as prompt as possible. 

To find out where your refund is, first check your e-file status. If it's been accepted, you can begin to track your refund at the IRS Where's My Refund? site. You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status.

For some taxpayers, PATH Act requirements and other identity-protection safeguards implemented by the IRS may account for longer wait times.

Other things that can delay your refund include, but are not limited to:

• Liens, back taxes, or refund offsets
• Errors, inconsistencies, or missing information
• Identity fraud
• Form 8379, Injured Spouse Allocation, which can take 11-14 weeks to process

@tfell202