The child tax credit payment comes from the IRS---and TurboTax cannot track it or tell you what the IRS did. It is possible that it just has not posted to your account yet, since some deposits take several days to post. Or they could have mailed a check --- so watch your mailbox.
https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**