Why does the irs website say my information doesn’t match when I go to look up my refund I filed over 3 days ago and it says they accepted my return

[CarissaM]

If the IRS Where's My Refund website does not show any information, please ensure you are using the whole dollar amount prior to any Turbo Tax fees. 

If everything is correct, you would need to contact the IRS by following the instructions here. 

[kellysal13]

What about for the stimulus check? That is where it says my information doesn’t match, but I already received my tax refund. So Why won’t when they have my information?

[ReneeM7122]

Here is a link  to the TurboTax portal to enter direct deposit info for stimulus payments.

The IRS Get My Payment tool has the latest information, but it will not update more than once per day.   

In January 2020, during the distribution of the second round of stimulus payments, an IRS error caused delays in the distribution of some stimulus payments. In an effort to do all that we could to help these customers get the funds they deserved as quickly as possible, we were able to create a secure portal used to update banking information.

Here is what you should expect if you provided information in the secure portal.

• If you filed your 2020 tax return and it has been processed by the IRS, your stimulus will be sent to the account you provided in that return.
• If you provided updated banking information via the TurboTax Stimulus Portal for the second stimulus, that information was given to the IRS so they could deposit a third stimulus payment in that account.
• If a bank account the IRS has on file is closed and your bank rejects the payment, the IRS will either:
• Deposit your stimulus check into the bank account you entered into the TurboTax portal, or
• Send your stimulus by check to the address they have on file for you within 14 days.

@kellysal13

[Thuston1974]

I got my taxes back a week ago and the irs is still saying the information is wrong? Wheres my stimulus? I had no problem getting the 1st one but the 2 and 3 nothing's come? 

[LinaJ2020]

Did you claim a Recovery Rebate Credit on your 2020 return?  If you have, it should be included on line 30 of your Form 1040 or 1040 SR.  This should be included in your refund. 

@Thuston1974

In the TurboTax Online program,  

• After sign in to your account, select Pick up where you left off
• At the right upper corner, under Search, type in "stimulus" and Enter
• Select Jump to stimulus
• Follow prompts to answer the questions and enter the amounts.

To see if you qualify, click here: Recovery Rebate Credit

[ckwadsworth]

Our return was accepted by the IRS on 2/21. We have not received our refund. The site has said "it is still bring processed" each time we've checked. Tonight it says my information is incorrect. Almost 50 days and no refund. Still waiting on stimulus as well. :(

[Cece475]

Did you every find out what it means?

[Cece475]

Did you ever get a refund date 

[Cece475]

How do you find out if it’s accepted 

[jmm534]

Update: I still get the error message on the Where's my Refund page, but I got a partial refund today which is two months after it was accepted! Now I need to figure out what happened to the other $1100 that wasn't deposited (stimulus credit and state tax due).

[jmm534]

I did claim the credit, but it wasn't deposited into my account. I'm missing my stimulus credit and the amount of state taxes I owe from my refund deposited today. That amount is $1100 less than what my homepage says. 

[mesquitebean]

---

@ jmm534 wrote:

I did claim the credit, but it wasn't deposited into my account. I'm missing my stimulus credit and the amount of state taxes I owe from my refund deposited today. That amount is $1100 less than what my homepage says. 

---

What do you mean by "the amount of state taxes I owe from my refund."   It's not possible to pay state taxes due out of a Federal refund, so I'm not understanding what you're talking about.   Does your state tax return show that you owe tax to your state?   If so, that cannot be paid out of Federal refund.   Any state taxes owed to the state have to be paid by you by whatever method your state allows.

[jmm534]

My total federal return is $2402 which is including a $600 stimulus credit. I also owe $506 to my state. I'm fully aware that my bill can't be paid from my refund, which is why I stated that I am missing $1100 (the total of those two). I got a refund deposit of $1383, not $2402 like my tax return and homepage says.

[mesquitebean]

---

@ jmm534  wrote:

My total federal return is $2402 which is including a $600 stimulus credit. I also owe $506 to my state. I'm fully aware that my bill can't be paid from my refund, which is why I stated that I am missing $1100 (the total of those two). I got a refund deposit of $1383, not $2402 like my tax return and homepage says.

---

You made a point of mentioning your state taxes owed in 2 posts in the same sentence as a Federal deposit, so I'm just making sure.  By "owe $506 to my state" is the $506 the amount of state taxes you owe on a current 2020 state return, or is it an offset due to prior unpaid state taxes that you are expecting the IRS to take out?

We see a number of folks in the forum who think their 2020 state taxes owed are going to be paid out of their Federal refund, possibly because TurboTax has a confusing Summary screen that provides a Total refund amount (or "net")  that combines the Federal and state situations into a single net figure. 

As long as you know you have to separately pay the state any taxes you owe to the state, that's what's important.

People should look at their actual Federal and state returns for any refund amount that was submitted or any tax owed.

Your Federal refund amount that was submitted will be shown on your Form 1040, Line 35a, which is the figure you should go by, not by any "total" that TurboTax provides on a summary page that takes into account the state taxes.

These 2 statements from your earlier comments are why I mentioned it.

"I need to figure out what happened to the other $1100 that wasn't deposited (stimulus credit and state tax due)."

and

"I'm missing my stimulus credit and the amount of state taxes I owe from my refund deposited today."

"State tax due" or "state taxes I owe" should have nothing to do with a Federal deposit, except perhaps in the following instance:

 I assumed you meant you have state tax due on a current 2020 state return.   Or by "state tax due/owed" are you referring to an offset? i.e., did you have prior state taxes that weren't paid that you expect the IRS to take out of your Federal refund?   If it's an offset for prior unpaid state taxes, then that is a different situation and could indeed be taken out of a Federal refund. 

[jmm534]

Look, I'm just updating my situation since it's been two months from filing my tax return. I don't know why you're fixated on everything but my actual problem but please refrain from replying to my posts going forward. I have been filing my taxes with TurboTax for over a decade. I don't need a bunch of people copy and pasting stuff that a quick Google search can find. I've noticed that most people don't get their issues addressed on here and are given generic pasted messages from FAQ. So just stop. 😑