Why can't I ust do direct deposit like I do every year

[wbalthrop]

While filing my return this afternoon, I noticed a strange bank account and routing number for direct deposit. Turbo tax instructions said to click continue then change the bank when it comes up. I clicked and it said I'm all done, my return has been transmitted. I got someone from Turbo Tax to call me and after a bit of checking, they realized my bank was set to pay to Credit Karma, and they would mail me a card to use to get my money. Why did you do this to me???? I just wanted the money to go to my bank account, not some third party. I'm really pissed about this!!! If this goes sideways on me you can count on losing a customer, but you may gain a law suit!

[HeatherPLO]

Without viewing your screen while the return was being processed, we are not able to provide details on what happened here on this public forum.  You can reach out to Credit Karma to get further assistance at their Help link here.