Why can't I get past this message when I try to review or print my return? Preparing your documents This may take a few moments.

[t1uppgreg]

Preparing your documents
This may take a few moments.
This is the message I get when I try to review or print my return,  what's the  problem?

[TerukoL]

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.