Where's the assistance?

Forum|Forum|4 years ago
February 24, 2022
3 replies
20 views

Filed my taxes 1/29, wanted it deposited into my regular bank account, I've used TurboTax for a number of years. Instead I ended up with a credit karma debit card with my name spelled wrong and a telephone number I can't get through to. I should have received my refund by the 21st. Can someone please talk to me. I've never had this much trouble with TurboTax.

HeatherPLO

Level 14

On this public forum, we are unable to give account-specific advice.

Did you apply for Refund Advance? This is done with Credit Karma and should be the only reason this card was issued to you.

To double-check your refund method, please see the Help Article here.

Additionally, you can reach out to Credit Karma at their help page.

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Cwilson4Author

Level 2

I didn't think I applied for the refund advance, but honestly this was the first year I remember having Credit Karma shoved in my face so much when filing. Additionally the help article offered no real help. And I can't really get ahold of anyone at credit karma bc they have no real customer service. I will not be e-filing on this platform again. It's a shame. Worked fine the years prior.

MichelleLO

Level 15

Our customer service is aware that some customers have had some experiences related to their refunds, and you can contact them with questions you may have.

What is the TurboTax phone number?

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