Where’s my money

[Camryn314]

I received only 70% of my taxes due to “fees” from TPG. Didn’t even know they existed. TurboTax AND TPG took $118 in taxes for fees. How can I get my money back as TPG customer support is saying it’s Turbo Taxes fault and to contact them. 

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

[Camryn314]

That makes sense, but I’m confused who has control over these fees and where to go next because TPG also says they have no control and that my question is Turbo Tax territory?

[CatinaT1]

When you choose to have your preparation fees paid for out of your refund - this is what happens: 

• You pay a fee to a third party (likely SBTPG, a Green Dot company) to facilitate having your fees paid from your refund. 
• The fee charged by the third party covers the cost of them opening a checking account for a one time use of depositing your Federal Refund. 
• Your refund is deposited into this account from the IRS. The routing number and account number for this account will show on your Federal Return under the Direct Deposit information. 
• When the third party receives your refund deposit from the IRS, they take the fees (both the TurboTax fees and their third party fee) out of the amount deposited from the IRS. 
• The remaining amount is deposited to the method you chose when you prepared your return. Usually you can choose to have the remaining amount direct deposited into your checking account or receive a debit card from the third party. 
• After your remaining amount is deposited to the method you chose, the one time use checking account is closed. 

Since you indicated your refund was deposited to TPG (Tax Products Group), you would need to contact them to inquire where your remaining money was sent. 

TurboTax is not affiliated with SBTPG and can not get any information from them for you because of privacy laws. 

I was able to find these numbers for them: 877.908.7228 and 800.901.6663. This is their main website: https://taxpayer.sbtpg.com/ and this is their help center website: https://help.sbtpg.com/hc/en-us