Where's my 2017 tax refund

[xmasbaby0]

How long ago did you file your 2017 tax return?  Did you use online TurboTax desktop software?  If you used online, then what does it say when you check your account?  Does it say "accepted"."rejected" or "ready to mail?"  If it says anything other than accepted, it was not filed at all unless you put it in a envelope and mailed it yourself.

If it was not filed then it has to be printed, signed and mailed now.  E-filing has been closed for 2017 returns since October of 2018.

If it was accepted and your refund never arrived, check with the IRS:

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

[Rmilliman]

I was told today that my return was accepted and refund for 1036.00 was deposited to a Green Dot Bank in Utah to an account owned by Turbo Tax.  Why do you still have my refund?   The refund was issued by the IRS on May 8, 2018.

[xmasbaby0]

@Rmilliman 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[Jesus8045]

January 2018."

[DoninGA]

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@Jesus8045 wrote:

January 2018."

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Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.