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Level 2

Where is my refund? there is no information on my refund I have called 3 time no one can help I paid to file my taxes. My order number is xxxxxxx

 
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Level 11

Where is my refund? there is no information on my refund I have called 3 time no one can help I paid to file my taxes. My order number is xxxxxxx

Paying the TurboTax fee did not file your tax return.  Did you go all the way through the FILE section?

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.


First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”