Where is my money ?

[etiennevastie157]

I am writing to request cancellation of my TurboTax transaction and a full refund. I was charged for the TurboTax Online service, but I do not wish to continue using the service. I would like to cancel this transaction and request that the payment be refunded back to my account as soon as possible. Here are my details: Name: [removed] Account Email: [removed] Case Number : [removed] Date of Charge: 02-5-2026 Please confirm once the transaction has been canceled and the refund has been processed. Thank you for your assistance. Sincerely,

[xmasbaby0]

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...