When should I expect my federal refund? It was accepted 2/14. My state arrived a week ago. The IRS won’t give me any information.

[DoninGA]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[twalker790]

None of this is new information. It is the same automated reply I see on several other questions. For spending over $200 on TurboTax, I would expect better service. It has been great in the past but I will not be using TurboTax again after my experience this year. 

[DoninGA]

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@twalker790 wrote:

None of this is new information. It is the same automated reply I see on several other questions. For spending over $200 on TurboTax, I would expect better service. It has been great in the past but I will not be using TurboTax again after my experience this year. 

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Once a tax return has been Accepted by the IRS or a State, TurboTax cannot legally receive information concerning the tax return or the status of any tax refund filed by the taxpayer.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

TurboTax is tax preparation software for self-prepared tax returns.  TurboTax is not a paid tax professional such as a CPA, EA or Tax Attorney.