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Go to this IRS website for stimulus payment information FAQ's - https://www.irs.gov/coronavirus/economic-impact-payment-information-center
Use this IRS website for stimulus payment status or to update your bank account - https://www.irs.gov/coronavirus/get-my-payment
Use this IRS website for get my payment FAQ's - https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions
What problem are you referring to? If the IRS does not have your direct deposit information because you had your TurboTax fees paid from your federal refund, the IRS will send you a paper check to the address on our tax return. It's possible TurboTax and all the other tax preparation companies who had the same problem will be able to work something out with the IRS to get the direct deposit information to the IRS. If not, you'll get the check.
This message is unhelpful. Using Get My Payment portal reveals nothing about whether or not your money is being held-up because of a tax preparation company. Nor does it mention when or how that money will be re-released.
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