turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

What is wrong with ur turbo tax card app

Yall might wanna go to the irs.gov and look up where your stimulus is. I just did and I had to enter gross, fed return, routing and bank number NOT CARD NUMBER and STILL got no date. It said I needed to verify my bank info. And sadly, you HAVE to have access to your turbo card account to know that info. I just preemptively screenshot it when we got our card.

What is wrong with ur turbo tax card app

I can't get to on my card app 

What is wrong with ur turbo tax card app

Can't log onto the app and haven't been able to the last couple of days. Error message says " There was an error. Please try again later," Everytime. Getting old.

 

Also despite using Turbo Tax and getting direct deposit for some reason the IRS is telling me they  of do not have sufficient information to issue me a  check and when I provide it  the information  from 2018 or 2019 is correct. Makes no sense so Is TurboTax going to assist those whom are struggling to get their checks that has used their services? I paid $120 to use TurboTax and feel this this is something that your company should be taking some responsibility to help straighten out.  I have seen a few other saying they are also having trouble getting theirs that have use TurboTax and just because I got the prepaid debit card doesn't mean I shouldn't be able to get mine in a timely fashion. The debit card comes with a routing and account number just like  checkinga account so I shouldn't be this hard for me to access the assistance that everyone else in the country is allowed to get.

What is wrong with ur turbo tax card app

The same thing with me.

What is wrong with ur turbo tax card app

What’s going on 

What is wrong with ur turbo tax card app

I went on Get My Payment, so the IRS say the need more info. So I enter it correctly  twice. And still wasn't right. My direct deposit is on my tax form and the irs said I'm eligible so what going on with turbo tax. Plus I'm block out the irs system for 24 hours.

Trice820
Returning Member

What is wrong with ur turbo tax card app

My directdeposit was not on my card

nclark0476
Returning Member

What is wrong with ur turbo tax card app

I was having the same issue. I went on get my payment and the IRS stated they needed my direct deposit information. So i logged onto the turbo  card  and took.down the routing and acct# and entered it. IRS stated i will receive my payment shortly

nclark0476
Returning Member

What is wrong with ur turbo tax card app

Yes. It seems you have to.do it on your own. Make sure you get your AGI and exact refund amount from.turbontsx website 

nclark0476
Returning Member

What is wrong with ur turbo tax card app

This ia not true. IRS stated they needed my direct deposit info. I have the turbo card. Still havent received my money. If i didnt go on the Get my payment tool I would still be waiting. 

nclark0476
Returning Member

What is wrong with ur turbo tax card app

Not sure who sees.the replies but go on get my paymemt tool.IRS and check to see what it says. I had to put the routing and acct number so i can get my payment 

nclark0476
Returning Member

What is wrong with ur turbo tax card app

If you go to the turbo card online ghe information is right on there

nclark0476
Returning Member

What is wrong with ur turbo tax card app

I completely agree

Echey79
New Member

What is wrong with ur turbo tax card app

It's krazy i will not be useing this card ever again worst system ever my states check was post to be on this card haven't recieved well i can't even check to no if it is lost one 

Carl85
New Member

What is wrong with ur turbo tax card app

I am unable to download the turbotax prepaid card app in order to check the balance of my card or status of my stimulus check. Is there an alternate route of being able to check my card balance? When I attempt to download, the app keeps saying download pending and is not letting me get through.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies