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Yall might wanna go to the irs.gov and look up where your stimulus is. I just did and I had to enter gross, fed return, routing and bank number NOT CARD NUMBER and STILL got no date. It said I needed to verify my bank info. And sadly, you HAVE to have access to your turbo card account to know that info. I just preemptively screenshot it when we got our card.
I can't get to on my card app
Can't log onto the app and haven't been able to the last couple of days. Error message says " There was an error. Please try again later," Everytime. Getting old.
Also despite using Turbo Tax and getting direct deposit for some reason the IRS is telling me they of do not have sufficient information to issue me a check and when I provide it the information from 2018 or 2019 is correct. Makes no sense so Is TurboTax going to assist those whom are struggling to get their checks that has used their services? I paid $120 to use TurboTax and feel this this is something that your company should be taking some responsibility to help straighten out. I have seen a few other saying they are also having trouble getting theirs that have use TurboTax and just because I got the prepaid debit card doesn't mean I shouldn't be able to get mine in a timely fashion. The debit card comes with a routing and account number just like checkinga account so I shouldn't be this hard for me to access the assistance that everyone else in the country is allowed to get.
The same thing with me.
What’s going on
I went on Get My Payment, so the IRS say the need more info. So I enter it correctly twice. And still wasn't right. My direct deposit is on my tax form and the irs said I'm eligible so what going on with turbo tax. Plus I'm block out the irs system for 24 hours.
My directdeposit was not on my card
I was having the same issue. I went on get my payment and the IRS stated they needed my direct deposit information. So i logged onto the turbo card and took.down the routing and acct# and entered it. IRS stated i will receive my payment shortly
Yes. It seems you have to.do it on your own. Make sure you get your AGI and exact refund amount from.turbontsx website
This ia not true. IRS stated they needed my direct deposit info. I have the turbo card. Still havent received my money. If i didnt go on the Get my payment tool I would still be waiting.
Not sure who sees.the replies but go on get my paymemt tool.IRS and check to see what it says. I had to put the routing and acct number so i can get my payment
If you go to the turbo card online ghe information is right on there
I completely agree
It's krazy i will not be useing this card ever again worst system ever my states check was post to be on this card haven't recieved well i can't even check to no if it is lost one
I am unable to download the turbotax prepaid card app in order to check the balance of my card or status of my stimulus check. Is there an alternate route of being able to check my card balance? When I attempt to download, the app keeps saying download pending and is not letting me get through.
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