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What is wrong with ur turbo tax card app

I have already done my taxes and received tax refund on this card it is still active but now the card  app is not working  correctly and when u call  the # on the card it sends u back to app
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556 Replies
JeanneLO
Intuit Alumni

What is wrong with ur turbo tax card app

The app is working, what error are you receiving when you log into the app? Have you tried logging in here: https://secure.turbodebitcard.intuit.com/login?

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What is wrong with ur turbo tax card app

So basically because I got this card thru u i now may not get direct deposit of stimulus check

What is wrong with ur turbo tax card app

[phone number removed] I paid 79.00 to u for what...I always use this service and always pay I would like a rep. To contact me 

 

ReginaM
Expert Alumni

What is wrong with ur turbo tax card app

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account. These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.


We have not yet received confirmation from the IRS on whether they will be putting stimulus payments on prepaid debit cards. However, we have noticed that the IRS has started depositing stimulus payments on some prepaid debit cards for taxpayers that chose to receive their refund through that method in tax year 2019 or 2018. If you received your refund on a prepaid debit card in tax year 2019 or 2018, here is what you need to know:

  • I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do. If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit.
  • I don’t have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly. We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible.
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What is wrong with ur turbo tax card app

That doesn't answer the question ...u filed my taxes so u know neither or not I am eligible...and I just keep the same loop over and over again 

What is wrong with ur turbo tax card app


@kcostales wrote:

So basically because I got this card thru u i now may not get direct deposit of stimulus check


If you received your federal tax refund by direct deposit on the Turbo Visa card then you will receive the stimulus payment by direct deposit on the Turbo Visa card.

If you received your federal tax refund by direct deposit into your bank account then you will receive the stimulus payment by direct deposit into the same account.

lauriemm8
Returning Member

What is wrong with ur turbo tax card app

I had the same issue yesterday, seems to be working okay for me today.  In this forum you seem to keep getting the same canned response because they don't know the answer.  To me they have not done their due diligence is researching how we are going to get paid, therefore I will not be using Turbo Tax next year when there are so many others out there I can use.  

What is wrong with ur turbo tax card app


@lauriemm8 wrote:

I had the same issue yesterday, seems to be working okay for me today.  In this forum you seem to keep getting the same canned response because they don't know the answer.  To me they have not done their due diligence is researching how we are going to get paid, therefore I will not be using Turbo Tax next year when there are so many others out there I can use.  


If you received your federal tax refund by direct deposit on the Turbo Visa card then you will receive the stimulus payment by direct deposit on the Turbo Visa card.

 

If you received your federal tax refund by direct deposit into your bank account then you will receive the stimulus payment by direct deposit into the same account.

lauriemm8
Returning Member

What is wrong with ur turbo tax card app

Where can this information be found other than this forum?

JemmaG
New Member

What is wrong with ur turbo tax card app

ive been trying the app for hours because you all had the genius idea that the app is the only way to update the pin number and i keep getting  this error message "there was a problem connecting to Turbo Card" it will not work and i need to update my pin number is there anyone here that can help me?

What is wrong with ur turbo tax card app

The app isn’t working for me either. Or the site you listed. 

Makblue01
New Member

What is wrong with ur turbo tax card app

My turbo card app isn’t working neither is the website. And when I call it says there’s a error 

What is wrong with ur turbo tax card app

I just want to the take the time out and say how disappointed I am with TurboTax. The apps won’t load the support number doesn’t work I cant see me or anyone I know ever using TurboTax again big let down

What is wrong with ur turbo tax card app

I am having the same issue... nothing is working!!! This is extremely frustrating!

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