shelbel1970
If your Federal refund was delayed at the IRS, and TurboTax debited your bank account for payment of the product fees and resulted in a non-sufficient funds fee, there is an appeals process in regards to any debit overdraft fee.
You can speak to someone at TurboTax Support for assistance. Here's how:
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
As for checking on the Federal refund, you'll need to phone the IRS to inquire about the delay:
Here's how to reach a live agent at the IRS:
800-829-1040 (7AM-7 PM local time)
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It might transfer you to an agent at that point. If it doesn't, it may ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then you'll get another menu. Choose 2 for "personal" then you should be transferred, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
If you don't get good info/results from the IRS, you can contact the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have a hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
