Waiting for my refund from JH online

[Twana0829]

I filed my taxes on January 27, 2022, and I did the ID.verify.me, and still haven't heard anything. I have no children, no rebate recovery and it is still saying it is being processed, cannot get anybody and when I get someone that took 2 hours to talk to, they put me on hold and put a recording on. No letters or anything!!!!!

[HeatherPLO]

You might try calling earlier in the day to the IRS to get through.  You can also try reaching out using the steps here: 

IRS: 800-829-1040  

Hours: 7:00 AM - 7:00 PM, local time

Monday-Friday

• Listen to each menu before making the selection.
• First, choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.

For information on why a refund may take longer than 21 days to process, please see the Help Article here.