You might try calling earlier in the day to the IRS to get through. You can also try reaching out using the steps here:
IRS: 800-829-1040
Hours: 7:00 AM - 7:00 PM, local time
Monday-Friday
- Listen to each menu before making the selection.
- First, choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent.
For information on why a refund may take longer than 21 days to process, please see the Help Article here.
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