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carrielynn81
New Member

Verifying info doesn't match between credit karma and turbo tax

 
4 Replies
Chevelle49
Level 2

Verifying info doesn't match between credit karma and turbo tax

Same. And I was given the option for advance refund and have entered my credit karma info. It won't log into the credit karma part for me to finish filing. Is there a glitch or site error or something

jhayspci
New Member

Verifying info doesn't match between credit karma and turbo tax

I'm having the exact same issue and I got the advance last year....so frustrating trying to contact anyone TurboTax says it's CK and vice versa....It's seriously holding me up from filing.

ChondelLO
Employee TurboTax Specialist

Verifying info doesn't match between credit karma and turbo tax

The primary taxpayer's information on the return must match the information in the Credit Karma account. For more information, please visit the help article below.

@carrielynn81  

 

https://support.creditkarma.com/s/article/TurboTax-Refund-Advance

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jhayspci
New Member

Verifying info doesn't match between credit karma and turbo tax

I've already done that, when I called that phone number they told me I need to call credit karma they then transferred me.... when I spoke with credit karma they said I need to talk to turbotax they hung up on me.... I have been back-and-forth for the last 8 days with this issue it is ridiculous

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