MAC Everytime I try to print my return or a form the turbotax program shuts down and nothing prints. How do you correct this

[jnrfox]

turbo tax advantage, premier

[mesquitebean]

Are you using the Premier desktop software (CD/download) for MAC?

[jnrfox]

Yes

[mesquitebean]

I'm going to ask a SuperUser who uses a MAC to comment in this thread, but I'm not sure if it will be tonight or not.

In the meantime, can you please describe the method you are using to print, and have you tried more than one method?  Have you tried to save a PDF, and then print from that PDF instead of printing from inside the program?

@ macuser_22  Are you able to assist with this MAC printing problem causing a TurboTax shutdown?  Thanks.

[macuser_22]

I know of no reason that would happen.  

I suggest restarting the Mac .

The print function is to print a pdf file.  When printing you should get a print dialog window.  The lower left has a button that says PDF.  Choose to open on preview.  Does that display correctly?

[jnrfox]

I've used the print function of going to the upper left under file and then print when I was trying to print the return. The software then closed.  I selected "print return" on the review page and it also closed the software.  I had also attempted to save as PDF, selected cloud desktop, but nothing saved so I could not print from that PDF.  I think that means it does not display correctly.  Thank you for involving a SuperUser and your other help

[macuser_22]

Do you get the print dialog screen and can you open with preview?

See my screenshot in an answer box (can't pit a screenshot in a comment)

[macuser_22]

Also try opening Applications -> Utilities -> Console

Look through the reports for anything that says TurboTax at the time that this happens (probably under User Reports).  Or error messages when the Mac devices and all messages are selected.

[jnrfox]

There was nothing in user reports that references TurboTax. There was one in system reports from 2/24/18. I don’t understand anything I see at this level.

[macuser_22 · Accepted solution]

Print dialog

[jnrfox]

I can't get to that spot because it shuts down as soon as I select print and no dialogue box comes up

[macuser_22]

Unless you have a problem with the Mac itself I would suggest that you totally uninstall TurboTax and then reinstall it.

Corruption could have occurred in the Application or in an associated preference or support file.   To uninstall the application and all associated files need to be deleted and then the application reinstalled.  If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com...>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac">https://ttlc.intuit.com/questions/...>

[jnrfox]

I removed every thing, reinstalled, and attempted to print forms from the software. It immediately shut down the program with no dialogue box appearing

[GPahwa]

Kindly try steps mentioned at below mentioned URL. It should help you to get rid of error message while printing Forms on Mac.

https://ttlc.intuit.com/replies/6693470

[jtb]

I am having a similar problem with Mac 2014 version of TurboTax.  I've installed the patch twice now and get the message "There was a problem connecting to Intuit's Secure Print Service. Please check your Internet connection or try again later."

Please advise.