Unable to Reach/Get Support | Refund Approved but No Updates

[AmByBsN101006]

I’ve tried multiple times to get assistance and haven’t been able to connect with anyone or receive updates on my return.

I used TurboTax Full Service again this year, expecting to have the ability to reach out for support after filing, as I’ve been able to do in previous years. So far, I haven’t received responses to my questions, and I’m trying to understand what’s going on with my refund and the lack of updates.

The IRS has already approved my return, and I selected the Credit Karma Money direct deposit specifically for the “5 days early” option. However, I still haven’t received the deposit and haven’t received any meaningful updates or communication from TurboTax explaining the timing or status.

I’m not trying to be difficult at all. I’m just looking for clarity and confirmation that everything is moving along as expected. The lack of communication has been frustrating, especially given the cost of the Full Service option. Once this is resolved, I’d also appreciate knowing whether any type of credit or adjustment might be available.

At this time, I need communication to be handled via email or an in-app call/message, as I’m unable to receive standard phone calls.

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund. 

The IRS Where's My Refund site will not take into account the 5 days early, but if you signed up for the 5 Day Early product, you should receive your refund deposited 5 days prior to the date indicated by the IRS, assuming all conditions are met.

For more information click on the link below

5 Days Early Option

If you don't get your deposit 5 days early, there is a few reasons why that might happen.

• Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
• Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund 5 days ahead of when the IRS would have deposited your refund.
• The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

If TurboTax is unable to deliver the refund 5 days early, your order will be canceled and you won't be charged the 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable.