I’ve tried multiple times to get assistance and haven’t been able to connect with anyone or receive updates on my return.
I used TurboTax Full Service again this year, expecting to have the ability to reach out for support after filing, as I’ve been able to do in previous years. So far, I haven’t received responses to my questions, and I’m trying to understand what’s going on with my refund and the lack of updates.
The IRS has already approved my return, and I selected the Credit Karma Money direct deposit specifically for the “5 days early” option. However, I still haven’t received the deposit and haven’t received any meaningful updates or communication from TurboTax explaining the timing or status.
I’m not trying to be difficult at all. I’m just looking for clarity and confirmation that everything is moving along as expected. The lack of communication has been frustrating, especially given the cost of the Full Service option. Once this is resolved, I’d also appreciate knowing whether any type of credit or adjustment might be available.
At this time, I need communication to be handled via email or an in-app call/message, as I’m unable to receive standard phone calls.
