Unable to Print Return

[nancykerrin]

The PDF file only shows 1 picture. No option to open preview or anything except edit picture?

[JotikaT2]

If you are using TurboTax Desktop, please make sure your program is updated.  This can be done by logging into your desktop product.  Select Online in the menu on the top, and then select Check for Updates.

Once you have done that, follow the steps in the following guides for options to help you print.  On the 2nd link, there is an option of printing to mail your tax return.  You can select to save as a pdf after previewing your tax return.  This may resolve the issue and allow you to see the entire tax return.

How do I fix issues while printing my return?

How do I file my return by mail?

[CJ777]

I have a desktop iMac printing to an HP Office Jet Pro 9010 series printer.   I can not print my return, or even just an open page.  My TurboTax program says it is up to date.  My iMac uses Ventura 13.6.9.  I want to file electronically, but I can't print any pages to review.   Can you help, please?

[MonikaK1]

This issue was reported to our programmers and they are working on a resolution, which is now expected by the end of this week.

In the meantime, some users have been able to successfully print to PDF and then print outside of the program. I have a Mac and was able to print to PDF.

@CJ777 

[CJ777]

Thank you, MonikaK1.  I was indeed able to print a TurboTax pdf from my iMac, and I've used that.  I still couldn't choose the TT drop down choice of categories -- just the return, return plus forms to save, all forms.  But I could make a pdf of the return and forms to save for the file I e-filed this week, and that's what I most needed.  I hope tech can restore full functionality for others by the end of the week, as you suggest.

Meanwhile, thanks for your help.   --CJ777

[toms73]

Glad to learn someone is working on this. I'm tired of the tedious workarounds to try to print from Mac. To be able to print your return is a core function of Turbotax,

[cpeltier]

On my imac, Turbotax does not show any menu like those displayed.

all updates have been aplied.

Within the pogram I have only the "print" button - which respinds with a message about preparing documents for printing. After about 20 seconds, this window closes and nothing further happens.

Attempts to print after this give the same error sound that results from clicking on an inactive program window.

Using the Print command on the file menu opens th e"which set of documents" window, then the same sequence - Print button, "preparing" message, then nothing.

[cbb7]

I am having exactly the same issue on my MAC.  Everything is updated, but when I try to print it just clicks off after 20 seconds....