Turbotax Product Refund

[Jerry102]

Note: this question is about a Turbotax Product Refund (not a tax refund from the IRS)

I request a Turbotax Product Refund a few weeks ago using this form: https://accounts.intuit.com/app/oirr

When I check the status of my case I see that:

"Your Refund status is Closed." Decision: Approved

So what is the next step? This was bought at a retailer, so Turbotax is not going to be able to credit my credit card. Should I expect Turbotax to send me a check?

[ChondelLO]

Please contact Customer Support via the link below for details regarding your refund.

How do I contact TurboTax? - Intuit

[Jerry102]

I called as suggested by ChondelLO

On the phone, I was told that I should have received an email telling me how to setup e-pay. Since I did not receive the email (I checked my spam folder), I was told to open a new case (the rep did not have the ability to resend the email or setup e-pay over the phone).

So I opened a new case, just like the first time I got an email right when I opened the case (so I am able to receive emails from Intuit/Turbotax).

A few days later, I check my case number and I see that it is approved and closed with a refund number. But again no payment or no email to setup e-pay (assuming the person on the phone told me the correct information about what should have happened). 

So I am not sure what to do next? I guess I can call again but it feels like the cycle is just going to repeat itself.

[ChondelLO]

Please contact Customer Support and advise the representative of the information you were provided during the other support call, as well as the status of your case number.

How do I contact TurboTax? - Intuit

[TerribleSoftwware]

mistaken post here.

[Jerry102]

I eventually got a check in the mail after filing a second claim. So what I was told on the phone about receiving an email to set up e-payment was probably not correct.

Anyways done with Turbotax, probably will never try it again.