I called as suggested by ChondelLO
On the phone, I was told that I should have received an email telling me how to setup e-pay. Since I did not receive the email (I checked my spam folder), I was told to open a new case (the rep did not have the ability to resend the email or setup e-pay over the phone).
So I opened a new case, just like the first time I got an email right when I opened the case (so I am able to receive emails from Intuit/Turbotax).
A few days later, I check my case number and I see that it is approved and closed with a refund number. But again no payment or no email to setup e-pay (assuming the person on the phone told me the correct information about what should have happened).
So I am not sure what to do next? I guess I can call again but it feels like the cycle is just going to repeat itself.
