TurboTax Payment

Forum|Forum|3 years ago
April 14, 2023
4 replies
13 views

I just filed my taxes, basically W2 only. Why did turbotax force me to get the "live turbotax premium" option for $209? There was no option to select anything else.

I did not use any live representative to help me file taxes nor did I choose that option. I called a representative who said that turbo tax itself thinks I should use that plan so it automatically upgraded me to live. The representative said I cannot change it and that is the way it is. How do I contest this? Has anyone else encountered this issue?

TurboTax Premier Online

yekososa

Level 2

I am in the same boat. I clicked on the same button thinking, since this is the only option to file with turbotax, I went through with it and assumed that it would ask me later to use the benefits in order to get billed by for it. Yet now here I am with them asking me to pay $209 for no reason. If you get an answer could you let me know as well? Thanks. Might call another time.

xmasbaby0

Level 15

@yekososa

If you have not registered, paid or e-filed you can clear and start over in a lower version of the software.

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

Or—-Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**