TurboTax Payment

[IceExpresso]

I just filed my taxes, basically W2 only. Why did turbotax force me to get the "live turbotax premium" option for $209? There was no option to select anything else.

I did not use any live representative to help me file taxes nor did I choose that option. I called a representative who said that turbo tax itself thinks I should use that plan so it automatically upgraded me to live. The representative said I cannot change it and that is the way it is. How do I contest this? Has anyone else encountered this issue? 

[yekososa]

I am in the same boat. I clicked on the same button thinking, since this is the only option to file with turbotax, I went through with it and assumed that it would ask me later to use the benefits in order to get billed by for it. Yet now here I am with them asking me to pay $209 for no reason. If you get an answer could you let me know as well? Thanks. Might call another time. 

[xmasbaby0]

@yekososa

If you have not registered, paid or e-filed you can clear and start over in a lower version of the software.

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[xmasbaby0]

Oh---and here is a link to the actual choices you could select from:

https://turbotax.intuit.com/personal-taxes/online/

[IceExpresso]

Thanks for the info and the links! 

From what I can gather, it sounds like since I submitted my Turbo Tax already, my options are limited. Restarting and clearing may have been an option if I had not submitted it, but it was not something I knew (and I'm guessing many people didn't know either based on the amount of people asking about very similar issues). The customer service rep said I can always submit a request to challenge it, but any requests will almost certainly be denied per him.