Hi Kelly,
During my tax filing process, I never once used the "Live" section or even clicked on the Live button, so I obviously never intended to use it. It's the fact the when I went to check out, you system automatically sets you on the "Premium" package and unless you change it back to "Deluxe", which I was using all along...you will pay $179! This is a totally shady business practice, getting people to pay extra if they're not paying attention at checkout. And the fact that you can't refund the difference is total B.S.. You can keep the extra money you got out of me, but you have lost a customer (8 years in a row) and I will make sure I spread the word about this shady business practice. I hope it's worth the extra $100 to a Huge company like TurboTax!
Mike
