Turbo tax won’t refund my money even though they are responsible for the mistake. How can I fix this

[garciajess81]

This year I filed my LLC taxes for the first time after much research, TurboTax kept telling me to file at this link. I continue to file even though I had questions. My first question was why is it asking for my Social Security number? I called TurboTax asked him if I was doing this correctly. She said yes. Again, right before I’ve paid $390 to file my taxes I called because it was asking me for my Social Security number, I asked customer service. It only asked me for my EIN one time. Why is it asking me to use my Social Security number to file my taxes for my LLC, the customer service representative told me it’s because I am the one that’s filing the LLC. And to go ahead and I was good to file everything was correct to my surprise my taxes were rejected so I called TurboTax again and the nice gentleman told me no ma’am you’re supposed to be using the TurboTax software to file your LLC let’s get you a refund directed me on how to get the refund because he knows that I needed a refund, he was also confused at why the other two customer service representative kept telling me that I was doing it correctly. Again to my surprise TurboTax will not refund my $390 so I can go ahead and buy the TurboTax software. I called a total of three times with only one correct answer I keep getting I filed my taxes so I can’t get my money back. They’re not listening to me. I’m about to call my lawyer and make social media post but I wanna try to fix this before I go and do all that. How can I get my money back due to their customer service errors

[LeticiaF1]

Generally, once your payment has been received, the product is considered to have been used.  There are some scenerios were a refund might be granted.  See the TurboTax help article below, for more information:

How do I request a refund for my TurboTax product?