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chrystal2155
New Member

Turbo tax status my return was accepted on 1/16 but when I go to the IRS site it show ( we can't provide any information at this time )

 
1 Best answer

Accepted Solutions
KatrinaLO
Intuit Alumni

Turbo tax status my return was accepted on 1/16 but when I go to the IRS site it show ( we can't provide any information at this time )

If your return has been accepted, but you’re still not able to track it, then you are likely not entering something correctly.

If you e-filed, make sure the return was e-filed successfully and accepted. To find out this information see the information below:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, you should be able to track your return by the below information:
http://www.irs.gov/Refunds

Be sure to enter the federal refund amount without the state refund.  
Only enter the federal refund amount less any TurboTax fees if you chose to pay any fees out of the refund.


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2 Replies
KatrinaLO
Intuit Alumni

Turbo tax status my return was accepted on 1/16 but when I go to the IRS site it show ( we can't provide any information at this time )

If your return has been accepted, but you’re still not able to track it, then you are likely not entering something correctly.

If you e-filed, make sure the return was e-filed successfully and accepted. To find out this information see the information below:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, you should be able to track your return by the below information:
http://www.irs.gov/Refunds

Be sure to enter the federal refund amount without the state refund.  
Only enter the federal refund amount less any TurboTax fees if you chose to pay any fees out of the refund.


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

chrystal2155
New Member

Turbo tax status my return was accepted on 1/16 but when I go to the IRS site it show ( we can't provide any information at this time )

I also called the IRS and told my return was rejected. Yes I received an email from turbo tax and I corrected the error in my husband birth year.And the IRS accepted from what Turbo tax stated on 1/16. But the IRS still stating its rejected and no record on their end of acceptance of my return. I am confused both are saying too different thing...Why
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