Turbo Tax seems to have overcharged me?

[solismg03]

Let's do some math, shall we?

39$ State, 39$ federal, 39$ processing fee..

39 X 3 = 117$ 

My federal refund for this previous year was 566$. My bank account was credited 411 dollars. 

566 - 411 = 155$ 

You charged me 155$ and I was only supposed to be charged 117$. I called numerous times only to be hung up on. One of your "representatives" even told me she refunded me but it never came through. She basically LIED to me to get me off the phone. TurboTax STOLE 38$ from me with no explanation. 

If TurboTax were to do this with every one of their 40 million customers, it would equate to 1.5 BILLION dollars in stolen money. 

[solismg03]

[Jan58]

I was supposed to get one free state with the software that I purchased...  I was charged for two states. I need a refund for one.  Thanks!

[Mr601mayor]

I filed my taxes with you guys in Feb I was supposed to get back 2583.00 but I only received like 1999.00 I been trying to contact you guys about the situation but now I see it on the news that you guys have been doing this 

[IhateTTx2]

Qty Item Amount

1	TURBO TAX ONLINE PREMIUM SERVICES BENEFITS W/REFUND PROCESS SVC R2023	$44.00
1	TURBO TAX ONLINE STATE CA TAX YEAR 2023 PREP	$64.00
1	TURBO TAX ONLINE DELUXE TAX YEAR 2023 PREP	$69.00
	Sales Tax:	$0.00
	Total:	$177.00

this is what i got charged for and great thing is that I was only shown the $69 for the deluxe package. never would have filed if I knew they would get me for $177. Never will use turbo tax again for that!

[lennui]

They have been sued for overcharging so BBB has nothing to do with them.  So frustrating!