I was finishing my daughter's taxes for her. I kept checking the free Federal return box. They were going to deduct the cost of her return from her refund in the amount of $147. I change it to pay with my credit card. Which is cheaper, and only would have had to pay for state return. Up pops the screen to put in credit card info. It didn't show the amounts being charged. After I placed the order, I found out that Turbo Tax charged me for the Deluxe federal return $59. That I didn't want or need, and $49 for state return. So where is the free federal and state tax returns? I still don't know why they were charging me $49 for the state return, when it should have been free. Turbo Tax needs to make what your paying for clear and transparent. They should have let me review my order before charging my credit card! I have used Turbo Tax for years, But no more. I just used Free Tax USA for my personal taxes, and it only cost me $15 for state return. Federal return was free. Goodbye Turbo Tax you lost a customer. Also I couldn't find anywhere on sitemap on how to contact Turbo Tax by email to discuss my problem.
