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Jkerber
New Member

Turbo Tax Not Helping

Does anyone notice how TurboTax has just disappeared and is no help with the IRS when it comes to Refund delays?  I’ve used them for years but may be time to switch to a real person. 

2 Replies
Mike9241
Level 15

Turbo Tax Not Helping

once you mail your return or have your e-filed return accepted, Turbotax is out of the picture. it has no access to your return or the IRS regarding your refund. at the present time, it is behind in processing refunds. some are taking more than 90 days. 

 

 

xmasbaby0
Level 15

Turbo Tax Not Helping

TurboTax is the company that supplied the software for you to prepare a do it yourself tax return.   TurboTax cannot legally intercede with the IRS on your behalf.   Once you file your tax return and it has been accepted for processing, TurboTax is out of the picture and cannot find out anything for you or speed up the IRS for you,   If you want your tax returns to be prepared by a tax professional who can intercede with the IRS for you then choose to do that---and pay the fees that a tax professional will charge you,

 

 

The IRS is severely backlogged.  They are still trying to process millions of 2019 returns; they received millions of  2020 e-files on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   Congress changed the tax laws in the middle of the tax season so millions of returns need to be recalculated; and now on top of all that,  they have to gear up to start making monthly child tax credit payments.

 

 

From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

 As of June 23, 2021, we had 17.5 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to 2021, and continue to work the returns that need to be manually reviewed due to errors.  We are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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