Do u know why I didn't have money on the card they sent me

[mesquitebean]

This is mainly a user community forum, but we can tell you some things to check.

How long has it been since you filed?

If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efi...>

If that showed it was accepted, what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>

If that IRS tool shows that the refund has been sent, report back for more info.  

If the IRS tool says it is still "being processed", and if it's been longer than 21 days, we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.

[sm805lifestyle]

It's been one week from the time I filled

[SweetieJean]

The money does not go on the card until the IRS actually issues the refund.  That can take 21 days or so.