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triggersmom1
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

 
11 Replies
mesquitebean
Level 15

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

How did you pay your TurboTax fees (if you had any)?   Did you pay them upfront with credit/debit card, or did you choose to pay them out of the Federal refund (the refund processing service?)

If you chose the latter option, that service uses an intermediary bank we can tell you more about.
triggersmom1
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

I did not have to pay the fees. I did the 000 option, if that helps any.
mesquitebean
Level 15

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

Then that doesn't explain the delay.
triggersmom1
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

Should I just wait until the 17 before I start to super worry?
triggersmom1
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

When I look on TurboTax it says that it should be delivered by the 17th, but the IRS website says it has been sent. Maybe I just do not understand it yet.
Critter
Level 15

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

The IRS WMR tool tells you exactly what to do and how long to wait before contacting them.

Check your paperwork, on the filing instructions page it shows you where you were having the refund sent.  Is your routing & account numbers correct?  Did you confirm them with your bank?  If they are wrong then the IRS will convert your refund to a paper check and mail it to the address on the tax return. This conversion process can add 3 weeks or more to the time table. 

triggersmom1
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

I have checked and double checked.
Critter
Level 15

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

Then follow the IRS instructions.
triggersmom1
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

I did follow the instructions.  the bank has no records of the deposit.  I have checked my numbers, all are correct.  I am filing a complaint tonight.
bransformer
New Member

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

This happens to me. The where’s my refund tool told me it was delivered on the 25 of feb but it’s not in my account. The irs said to contact my bank.
mesquitebean
Level 15

The IRS website says my refund was delivered on Feb 5th but I have not seen it in my bank account. I already talked to my bank but they said they cannot do anything. Help

@bransformer
You are posting in an old thread from 3 years ago.  

The IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

There may be another link in the chain that you can check if you used the following service:

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company.   
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