@lmunoz101923 wrote: The IRS shows that my taxes were not submitted and have no record of them. What am I supposed to do about this?
I filed my taxes in the beginning of February. Three days after filing, I get an email stating that they were accepted and being processed. After checking for several months on the where's my refund site, I call the IRS. The agent told me that my return was never submitted and it's not being processed by them.
So the IRS website "Where's My Refund" was never at any time able to find evidence of your return information when you used the refund figure from your Form 1040, Line 35a? Use the Federal refund amount only--do not include state refund or any summary figure that TurboTax provided that includes both. Look at the actual return.
If you used Online TurboTax and efiled, first double-check to see what is shown in your account for the efile status. Log into the same account you used to prepare the return, and go to the Tax Home (it may open there.) What is displayed at the Tax Home for the status--which of these terms is used: accepted, rejected, printed, started, ready to mail, or something else?
If the Online TurboTax account says it was "accepted," then TurboTax Customer Support should be able to confirm such and give you a "Federal Submission ID number" (which also may be called an MeF efile number) to use when you phone the IRS again. I think it's a 20-digit number.
Also, if you happen to have an IRS online account, you could log into it, and in the return transcript section you can look to see if a 2024 return transcript shows a return was filed.
For further help, here's how to reach TurboTax Support:
Hours are 5AM-5PM Pacific, Monday-Friday
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
