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j-menyfield84
New Member

The IRS refund tracker says my refund was direct deposited to my bank acct. I requested a prepaid visa and did NOT enter any bank information. Did it go to someone else?

 
1 Reply
xmasbaby0
Level 15

The IRS refund tracker says my refund was direct deposited to my bank acct. I requested a prepaid visa and did NOT enter any bank information. Did it go to someone else?

The IRS sees anything with a routing  number and account number as a "bank account" so it is likely going to your prepaid Visa when they issue the refund.  If your TurboTax fees are being deducted from it, it takes a few days for it to go through the third party bank before it goes on your card.


Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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