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If the loan was sold to a new lender, then you would enter $0 as the balance as of 1/1/2019 since the loan in question did not exist on the first day of 2019.
The answer will be different when you are entering the information from the 1098 of the company who bought the home loan.
I have the same problem. I got around it by setting one of the "outstanding principal" values to zero, and adjusting the worksheet, which seemed to fix the calculations for both the $750k limit and the state tax adjustment (both not applicable in my case). Probably Intuit should fix this.
I have the same issue. I was freaking about because I went over the $1M limit deduction. sign. This should be fixed
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