Tax refund

[Texas Roger]

TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns and is not taking any phone calls.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[Jurassic254]

I  filed my joint income tax papers about 3 months ago. I haven't heard anything from the IRS as of yet.  Everytime,  I try to communicate with the IRS and my name and Social Security does not exist according to the IRS. . If there is a problem I would appreciate if someone would contact me as soon as possible, because I have tried numerous times contacting the IRS and Turbo Tax and have gotten no help or answers. We've been filing taxes for over 40 years and my wife and I  never had a problem. I need someone to help me find out what is the problem. We can't  receive the stimulus money because according to the IRS, we don't exist. 

I would appreciate someone looking into this matter as soon as possible.

Thank you for you attention  to this matter.

Robert F. Rivera, Jr.

[VolvoGirl]

Did you mail your return or efile it?  If you mailed it 3 months ago they should have started working on it by now.  If you just mailed the last month or 2,  they are not processing mailed returns right now. The mail is stacking up in trailers at the IRS.

See this IRS page for the latest information

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue