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Tax Refund - Santa Barbara Tax Group - Tax Products Group

Did u ever get ur money

Tax Refund - Santa Barbara Tax Group - Tax Products Group

I am having a similar issue. My refund was sent on February 9th. I have spoken with the IRS twice. They confirmed my money was sent successfully. Somehow I got Santa Barbara on the phone a couple times, but no one knows where my money is. It does not show as received on their website. I have spent a minimum of 10 hours on the phone over the last couple weeks, between TT, SB, and the IRS. I don't know what else to do! Every time I am told someone will get back to me and no one ever does. I have submitted 3 messages on SB website, no reply. Help!!

MoniqueLO_
Intuit Alumni

Tax Refund - Santa Barbara Tax Group - Tax Products Group

In this public forum, we do not have access to any information regarding refund processing. It would be necessary to try contacting TPG again for additional information. You can also check out this TPG Help Article to check on your refund again.

@jms71

Tax Refund - Santa Barbara Tax Group - Tax Products Group

File a BBB complaint. Someone actually contacted me directly after I did that, but when i tried to call back...took some hours of course and the person that called me wasn't available. The only thing they did was take my address and i was told that they would contact me when a check was mailed. That was on last Thursday...it is now Wednesday and no sign of check being made or mailed. I'm calling back today. 

Tax Refund - Santa Barbara Tax Group - Tax Products Group

I have been calling  TPG for days. Sitting on hold for hours. Turbo tax is taking a fee from me they should be helping with this issue! I have filed a complaint with the BBB and will never use TT again.

Tax Refund - Santa Barbara Tax Group - Tax Products Group

@MoniqueLO_  WHAT A GREAT IDEA! 

 

I can't believe none of us have thought of that!!

 

We have by the way, they just don't have any answers. They are terrible - They're either thieves or don't know what they're doing

Tax Refund - Santa Barbara Tax Group - Tax Products Group

What number did u dial to talk to someone?

Tax Refund - Santa Barbara Tax Group - Tax Products Group

What happens when this 3rd party bank never send us the money we sudnt be responsible for fees if the 3rd party that Turbo is associated with is not responding 

Tax Refund - Santa Barbara Tax Group - Tax Products Group

That info is useless as well

Tax Refund - Santa Barbara Tax Group - Tax Products Group

So ur saying this bank stole my money pretty much 

Tax Refund - Santa Barbara Tax Group - Tax Products Group

@Queen2u  I don’t think they stole it but they’re definitely sitting on it. 

Tax Refund - Santa Barbara Tax Group - Tax Products Group

For how long tho because I can’t get them on the phone

Tax Refund - Santa Barbara Tax Group - Tax Products Group

There is no law against taking advantage of someone who is foolish enough to pay $39 to borrow $100 for a few days.  You approved this multiple times in your tax return.  

Tax Refund - Santa Barbara Tax Group - Tax Products Group

I didn’t do cash advance I paid a tax expert this year 

Tax Refund - Santa Barbara Tax Group - Tax Products Group

This my last time using Turbo Tax because I’m disabled and needed those funds

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