Tax refund from 3rd party never arrived

[amendez02]

Hi,

I have contacted TPG Support for a status on my tax return check three times now (being 2+ hours on hold each time and getting no email responses from them). I filled an indemnity Bond form for them a month ago (because I never got the original check I was supposed to get) and followed all the instructions they told me to, but I still have not received my tax return check. How am I supposed to get my money back? Would appreciate any guidance here

[xmasbaby0]

Have you been watching your mail very carefully?   They mail that check in a plain envelope.   Make sure you open every piece of mail--do not toss anything without opening it first to make sure it is not junk mail.  

[amendez02]

Yes I have - everything to my name (and even without a specified recipient) I've been opening to see if its the check

[xmasbaby0]

So frustrating.....sorry......but call them again.   Only SBTPG can tell you what they are doing.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410