@etpuckett2 wrote: "Still have not received refund and my information is non-existent"
By saying "my information is non-existent" are you referring to the IRS "Where's My Refund" tool, and It's not finding your return? Or does it mean that you are using Online TurboTax, and when you log into your online TurboTax account, you can't find the return you prepared? For this answer I'm going to assume that you mean the IRS tool can't find your information. If you are using Online TurboTax, and if you can't find your prepared return in your Online account, you'll have to report back.
As for not receiving your refund, first, you need to be sure the return was successfully filed. It depends on how you chose to file the return.
If you filed a paper return by mail, TurboTax does not mail it for you. If you chose that method, you would have had to print it, sign it, date it, and mail it yourself. It takes at least 4 weeks for a mailed return to show up in the IRS WMR tool.
If you efiled, double-check to be sure the return was efiled successfully and accepted. If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home. What word is used there for the status: accepted, rejected, printed, started, ready to mail, or something else?
If that showed it was accepted, (or if you mailed a paper return), you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund. Is there any message there?
https://www.irs.gov/wheres-my-refund
If that IRS tool says it's not finding your information, here are some tips:
- Be sure you enter the correct tax year, SSN, and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a summary screen.
- Look at your actual Federal return to get the Federal refund amount to use in the tool, i.e., your Form 1040, Line 35a.
