I've used TT for years, but this is the first time a state refund has been adjusted. In TT 2020, on first page of state return, the expected return shows $115, which is the amount the state lowered the refund to. However, after making no changes, when I click Continue, the refund immediately recalculates to $571, which is what I submitted.
Is this a program calculation error? If this is a data entry error, where do I look to troubleshoot this? After I reviewed the data, both W-2's and charitables are entered correctly.
The difference in AGI is the amount of the charitables.
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Update: I found that I entered our Charitable Amount on the state return as an "income adjustment." Once I removed that, the numbers straightened out.
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Update: I found that I entered our Charitable Amount on the state return as an "income adjustment." Once I removed that, the numbers straightened out.
Mark this inquiry as answered.
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