State efile will not process

[bobedwards525]

I paid for my state efile but it never processed in turbo tax. The payment processed but not the efile status. How do I get it to process? So all it does is return me to the page where you choose to pay by refund or credit card. I am in a loop and I cannot move toward efiling.

[TerukoL]

We do apologize for the issue that you continue to experience. Please click What is the TurboTax phone number and choose the version of TurboTax that you are using to connect with the correct agent. Let the agent know that you are having problems with a known issue and that you need for them to first push the federal download and then the state download.