Same issue: Greendot and Refund

nizameke · ‎April 15, 2026

I know this was brought up previously and dont see any satisfactory response from any party.It is April 15th, my refund was release on Feb 19th by IRS but i still got nothing. Is this normal? The paining part is that there is none to ask about it. I really hated this and I will do everything not to go through the same thing next year again.

CatinaT1

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.

Your refund could be offset. The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

Here are a few FAQs to help you track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

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nizameke

Thank for quick response but dont get this.Refund has already been released by IRS.And it is sitting in sbtpg.com. (or green dot IDK).how is it being used to off set debts?